Thank you for shopping with ActionCamPro.shop!

We want you to love every purchase you make with us. Our mission is to deliver authentic, high-performance action cameras with total peace of mind.

This Return & Refund Policy outlines your rights and our procedures for handling returns, exchanges, and refunds. By purchasing from ActionCamPro.shop, you agree to the terms below.

🕒 Return Eligibility Window

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused, unopened, and in its original packaging (including all accessories, manuals, and protective seals).

• The product must not show any signs of wear, tampering, or physical damage.

• The item must be purchased directly from ActionCamPro.shop (proof of purchase required).

If 30 days have passed since delivery, unfortunately we cannot guarantee approval for a return or refund unless covered under warranty.

🚫 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Items that have been used, activated, or registered.

• Products with missing packaging, seals, or accessories.

• Gift cards or digital downloads.

⚙️ Defective or Damaged Products

If your order arrives damaged, incomplete, or not functioning properly, please contact us within 7 days of delivery at
📧 support@actioncampro.shop.

We’ll quickly assess the issue and arrange one of the following:

• A replacement,

• A store credit, or

• A full refund, depending on product availability and the situation.

To speed up the process, please include:

• Your order number

• A brief description of the issue

• Clear photos or video evidence showing the defect or damage

Our team will respond within 1–3 business days with the next steps.

🔁 Exchanges

If you wish to exchange an item for another model or product, please contact us within the 30-day return window.
We’ll guide you through the exchange process once the returned product is received and verified in original condition.

📦 How to Start a Return

1. Email us: support@actioncampro.shop

2. Provide your order number and reason for return.

3. Our support team will send you the return authorization details and instructions for shipping your item back.

4. Once we receive and inspect your returned item, we’ll notify you by email and process your refund or exchange.

Important:
Unauthorized returns (items sent back without approval) may be refused or not eligible for refund.

🌍 Return Shipping Costs

• If the return is due to a defective or incorrect item, ActionCamPro will cover all shipping costs.

• If the return is due to personal preference (e.g., change of mind, wrong model ordered), the customer is responsible for return shipping.

We recommend using a trackable shipping method and retaining proof of postage until your refund is processed.

💰 Refund Processing Time

Once your returned item is received and inspected, your refund will be processed within 5–10 business days.

Refunds are automatically applied to your original payment method (Stripe, PayPal, Visa, Mastercard, etc.).

Please note:

• Depending on your bank or card issuer, it may take additional time for funds to appear on your statement.

• Refunds can only be sent to the original payment source used for the order.

🧾 Order Cancellations

If you need to cancel your order, please contact us within 12 hours of placing it.
Orders already processed or shipped cannot be canceled but can still be returned following this policy.

⚖️ Warranty Support

All products purchased from ActionCamPro.shop are brand-authorized and covered by the official manufacturer’s warranty.

If you experience a technical issue after the return period, contact our support team for guidance on warranty claims or authorized service options.

📍 Return Address

All returns should be sent to:

ActionCamPro Returns Department
25 Kings Crescent
Hutt Central, Lower Hutt 5010
New Zealand

Please do not send any products back without prior authorization from our support team.

💬 Questions or Assistance

Our support team is always here to help.
For any questions regarding returns, refunds, or warranty claims, contact us at:

📧 support@actioncampro.shop
🌍 www.actioncampro.shop

We respond to most inquiries within 24–48 business hours.

Summary

✅ Our Promise

At ActionCamPro, your satisfaction is our priority.
We’re dedicated to fair, transparent, and reliable service — from the moment you place your order until your camera is capturing your next adventure.

If something isn’t right, we’ll make it right — quickly and professionally.

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